Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know within 30 days for a refund!
How do I care for this bag?
1. Wipe clean with a damp cloth
2. Use leather conditioner as needed
3. Hand-wash only (if necessary)
4. Spot clean for minor marks
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What do I do if my bag is faulty?
We carefully select our manufacturing partners to ensure our products are high quality and a fair value, however if there is an issue please contact us via instagram @seren.officialuk
Is it true shipping is Free?
Shipping is Free for all customers located in the United Kingdom & Ireland! There is a £7.99 for customers located elsewhere.